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Bet23 FAQ – Get Your Questions Answered Here

We've compiled the most common questions about registration, Pix deposits, withdrawals, bonuses, Sports Betting on the Brasileirão, crash games, and responsible gambling. If you can't find your answer here, support is available 24 hours a day in Portuguese.

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Account & Registration

Yes, creating a bet23 account is completely free. You fill in your full name, CPF, date of birth, email, phone number, and password — and the account becomes active as soon as you confirm your email. There are no charges just for signing up; costs only arise if you choose to make a deposit. The minimum deposit via Pix is R$ 10.00, but simply creating an account costs nothing.

To create your bet23 account you need to: be 18 or older, have a valid CPF and reside in Brazil, have an active email address and phone number, not have another active account under the same CPF, and agree to the platform's Terms and Conditions. No documents are required to register — full identity verification (KYC) is only required before your first withdrawal.

First, check your spam or junk folder — bet23's confirmation email is sometimes filtered by providers like Gmail, Hotmail, or Yahoo. If it's not there either, go to the login screen and use the "Resend confirmation email" option. Wait up to 5 minutes. If it still doesn't arrive, contact support via live chat or at suporte@bet23.click with the email address you used when registering.

On the bet23 login screen, click "Forgot my password". Enter your registered email address and you'll receive a secure link to create a new password — the link expires in 30 minutes for security reasons. If you can't remember which email you used, contact support via live chat with your full name and CPF. Our team will locate your account and guide you through the next steps.

Some details can be updated directly in your account dashboard under Settings — such as email, phone number, and password. Changes to core information like full name and CPF must be requested through support with identity verification, to keep your account secure. Contact us via live chat or at suporte@bet23.click, letting us know what needs to be changed and why.

No. bet23 is a platform exclusively for users aged 18 and over. Date of birth is automatically verified via CPF at registration — accounts belonging to minors are blocked before they are created. If a minor is identified on an existing account, it is closed immediately. If you suspect a minor has created an account, please contact support so the matter can be investigated as a priority.

Deposit

bet23 accepts the following deposit methods: Pix (instant, 24/7), credit and debit card, boleto bancário, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, Banco do Brasil, and Caixa. All deposits are processed in BRL (R$) — no currency conversion and no fees charged by bet23.

The minimum deposit via Pix is R$ 10.00. For other methods such as credit card, debit card, boleto bancário, PicPay, and Mercado Pago, the minimum is also R$ 10.00. To activate the 100% welcome bonus, the minimum deposit is R$ 30.00 — deposits below that amount are processed normally but do not trigger the bonus.

Pix deposits are credited to your bet23 account instantly — within seconds of payment confirmation by your bank. Pix is available 24 hours a day, every day, including weekends and public holidays. If your balance doesn't appear within 5 minutes, contact support via live chat with your payment receipt and transaction code.

Boleto bancário deposits take an average of 1 to 2 business days to clear and appear in your bet23 account balance. The boleto is valid for 3 business days after it is issued — payments made after that deadline are not processed and the boleto must be generated again. If you want to play right away, we recommend using Pix, which is instant and available 24 hours a day.

bet23 does not charge any fees on Pix deposits. For other methods such as credit card, debit card, and boleto bancário, fees may apply depending on the issuing bank or card provider — those charges are made by the financial institution, not by bet23. Check with your bank whether fees apply to that type of transaction before choosing your payment method.

Withdrawal

Log in to your account and go to Finance → Withdrawal. Enter the amount you want to withdraw (minimum R$ 20.00) and your Pix key linked to your CPF. Processing typically takes up to 15 minutes under normal conditions. Please note: the Pix key must be registered under the account holder's CPF — bet23 does not process withdrawals to third-party keys for security reasons. If this is your first withdrawal, identity verification (KYC) may be required.

The average processing time for Pix withdrawals at bet23 is up to 15 minutes after the request is submitted. During high-volume periods — such as after major Brasileirão or UFC events — this may extend to up to 1 hour. If your withdrawal hasn't arrived within 2 hours, contact support via live chat with the amount and time of your request.

The minimum withdrawal amount via Pix is R$ 20.00. There is no maximum withdrawal limit set by the platform for verified accounts (completed KYC) — large withdrawals may be reviewed by the security team before processing, which can add a few hours to the timeline. bet23 does not charge any withdrawal fees for Pix transactions.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal or during security reviews. You'll need to submit a photo of your RG or CNH (front and back) and a proof of address issued within the last 90 days. The process is typically completed within 24 business hours. You can get this done early by going to Settings → Identity Verification in your account dashboard as soon as your registration is confirmed.

The most common reasons a withdrawal is declined are: Pix key not registered to the account holder's CPF, pending KYC (documents not submitted or still under review), unmet bonus rollover (bonus balance not yet converted to real funds), suspected breach of the Terms and Conditions, or insufficient balance. If your withdrawal was declined and you're not sure why, contact support via 24h chat — our team will explain the specific reason and guide you through resolving it.

Bonuses & Promotions

The bet23 welcome bonus matches the value of your first deposit — minimum R$ 30.00 — up to R$ 500.00. It is credited automatically to your bonus balance as soon as the deposit is processed. No code required. The bonus balance is kept separate from your real balance and can be converted to real money after meeting the 30x rollover requirement on bets with minimum odds of 1.50, within 30 days. See the Terms and Conditions for full details.

Rollover is the total amount you need to wager to convert your bonus balance into real funds that can be withdrawn. At bet23, the welcome bonus rollover is 30x. This means that if you receive R$ 100.00 in bonus funds, you need to place a total of R$ 3,000.00 in eligible bets (minimum odds of 1.50) within 30 days. Only bets that win or lose count toward the rollover — cancelled bets, void bets, and bets cashed out before the end may not count, depending on the terms. Your rollover progress is visible in the account dashboard under Active Bonuses.

bet23 free bets appear under Promotions → Available Bonuses in your account dashboard and are automatically available on the bet slip when you select an eligible market. Simply choose "Use free bet" before confirming your wager. Winnings from a free bet — minus the stake — are credited to your real balance and can be withdrawn normally. Free bets have a specific expiry date indicated in the terms of the corresponding promotion.

The field to enter your promotional code appears during the registration process — after filling in your details and before confirming account creation. If you already created your account without entering the code, contact support via live chat or at suporte@bet23.click before making your first deposit. Depending on the code and promotion, our team may be able to apply it manually. Promotional codes cannot be applied retroactively after a first deposit has already been made.

bet23 runs ongoing promotions for active users beyond the first-deposit bonus: weekly reload bonuses on Friday deposits, free bets on selected Brasileirão Série A, Copa do Brasil, and UFC matches, crash game tournaments (Aviator, Spaceman) with real-balance prizes, and betting missions with progressive rewards. Promotions are listed in the Promotions section of the site and sent by email to registered users in advance. Visit bet23.click/promocoes to see all active offers.

Sports Betting

bet23 offers betting on football (Brasileirão Série A, Série B, Copa do Brasil, Libertadores, Champions League, Premier League, and much more), UFC and MMA, volleyball (including the Brazilian Championship), basketball (NBB and NBA), tennis, e-sports, Formula 1, and other sports. Pre-match and live betting are available across major competitions. Cash Out is also available on selected markets, so you can close your bet before the event ends.

The minimum bet at bet23 Sports Betting is R$ 1.00 per ticket — this applies to both single and multiple (combo) bets. The maximum bet amount varies by market, event, and account status; accounts with verified KYC have higher limits. To check the maximum for a specific market, the limit is displayed automatically on the bet slip once you select the event.

Cash Out lets you settle a bet before the event ends, receiving an amount calculated based on the current state of play and real-time odds. It can be full (closes the entire bet) or partial (closes part of the bet while keeping the rest active). Cash Out is available on single and multiple bets for selected events — when available, it appears directly in the "My Bets" section of your dashboard. The Cash Out value fluctuates as the game progresses.

With bet23 live betting, you wager on events already in progress — the Brasileirão, UFC, an NBB basketball game, or any other available sport. Odds update in real time as the action unfolds. To place a live bet, go to the "Live" section in the Sports Betting menu. Keep in mind that live odds can change quickly — if you take too long to confirm, the system may present updated odds before accepting your bet.

Casino & Crash Games

In crash games, a multiplier starts at 1x and climbs progressively — the goal is to cash out before the multiplier "crashes." If you cash out before the crash, your winnings are your stake multiplied by the value at the moment you withdrew. If the multiplier crashes before you cash out, you lose your stake. Games like Aviator and Spaceman use a Provably Fair system — a verifiable algorithm that guarantees each round's outcome is random and cannot be manipulated by the platform. The minimum bet is R$ 1.00 per round.

bet23's Live Casino features games run by real human dealers in real time via live video stream — live roulette, blackjack, baccarat, poker, and other table games. You join and place bets in real time from your phone or computer, with no app download required. To access it, click "Casino" in the main menu and select the "Live" tab. You need to have a balance in your account to participate.

bet23 has hundreds of slots from top providers like Pragmatic Play, PG Soft, Hacksaw Gaming, and more. Slots are reel-based games where symbol combinations determine your winnings — each slot has its own RTP (return to player), volatility, and bonus mechanics. The minimum bet varies by slot but generally starts at R$ 0.20 per spin. To find specific slots, use the search bar or filter by provider or category in the Casino section.

Security & Responsible Gambling

Change your password immediately via Settings → Security in your dashboard — this will end all active sessions on other devices. Then contact support via live chat or at suporte@bet23.click to report the suspicious access. Our team will review recent account activity and may temporarily freeze withdrawals during the investigation to protect your balance. bet23 sends email alerts whenever a login is detected from a new device or unusual location — enable this notification in your settings.

Go to Settings → Responsible Gambling in your account dashboard. There you will find the option for temporary self-exclusion (from 1 to 12 months) and permanent self-exclusion. Temporary self-exclusion cannot be reversed before the chosen period ends — that unconditional lock is precisely what makes the tool effective. For permanent self-exclusion, your real balance is returned via Pix to the key linked to your CPF within up to 15 business days. If you have trouble accessing the settings, contact support — our team can activate self-exclusion for you in minutes, no unnecessary questions asked. Learn more at Responsible Gambling.

Go to Settings → Responsible Gambling in your account dashboard. You can set a maximum deposit amount per day, per week, or per month. Reducing a limit takes effect immediately. Increasing a limit has a 7-day waiting period before it comes into force — this is an intentional design to prevent impulsive decisions in the moment. To raise a limit, you must confirm the request and wait the full 7 days. We recommend setting a limit before making your first deposit.

bet23 operates in compliance with Brazil's General Data Protection Law (LGPD). Your data is used for identity verification, payment processing, fraud prevention, and account communications. You can exercise your data rights — access, correction, deletion, and portability — at any time by emailing suporte@bet23.click with the subject line "LGPD — [your name]". Full details on how your data is handled are available in our Privacy Policy.

bet23 support is available 24 hours a day for non-judgmental conversations about responsible gambling — reach us via live chat or at suporte@bet23.click. Additionally, CVV (Centro de Valorização da Vida) is available at 188, free of charge, 24 hours a day from any mobile or landline in Brazil. Psychologists specializing in behavioral addiction can also be found through the public health system via CAPS (Centros de Atenção Psicossocial) in major Brazilian cities. For more information, visit our page Responsible Gambling.

About this page

Everything You Need to Know About bet23 in One Place

This FAQ page was created to answer the most common questions from bet23 users in a straightforward, no-nonsense way. The goal is simple: help you find what you need to know about the platform without having to open a support ticket for questions that have clear answers.

In the account and registration section, you'll find answers on how to create your account, what's required to sign up, how to confirm your email, and what to do if you forget your password. Signing up at bet23 is free and takes about two minutes — you just need a valid CPF, be 18 or older, and live in Brazil.

The deposit section explains how Pix works at bet23 — the most popular method among Brazilian users thanks to instant credit and 24-hour availability, including holidays. In addition to Pix, the platform accepts credit and debit cards, boleto bancário, PicPay, Mercado Pago, and TED bank transfers from banks like Nubank, Itaú, Bradesco, Banco do Brasil, and Caixa. All deposits are in BRL, with no currency conversion.

The withdrawal section walks you through the full process: how to request a withdrawal via Pix, the average processing time of up to 15 minutes, the minimum amount of R$ 20.00, and what identity verification (KYC) involves before your first withdrawal. It also covers the most common reasons withdrawals are declined and how to resolve each one.

The bonuses and promotions section explains how the 100% welcome bonus works, what rollover is and how to track your progress, how to use free bets, and where to enter promotional codes. If you have specific questions about bonus terms that aren't answered here, the Terms and Conditions contain all the details.

For anyone looking to bet on football — Brasileirão Série A, Copa do Brasil, Libertadores — as well as UFC, NBB basketball, volleyball, or any other sport available at bet23, the Sports Betting questions explain how live betting, Cash Out, and the R$ 1.00 minimum bet work. The casino and crash games section covers how Aviator, Spaceman, and other Provably Fair crash games work, plus the Live Casino with real-time dealers.

Finally, the questions about security and responsible gambling are the most important on this page. bet23 takes these matters seriously — self-control tools such as deposit limits, session alerts, and self-exclusion are built directly into your account dashboard and are free for every user. If you feel your gambling is getting out of hand, our team is available 24 hours a day to help, no judgment.

If you didn't find the answer you were looking for on this page, use the search bar at the top of the FAQ section or reach out directly via live chat — available on every page of bet23 — or by email at suporte@bet23.click. Our team responds in Portuguese and resolves most questions on the first message.

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Most visited pages

Deposits & Withdrawals Promotions & Bonuses Responsible Gambling Sports Betting Crash Games Casino Terms and Conditions Privacy Policy

Didn't find what you were looking for? Contact our support team via live chat (available 24h on any page) or by email at suporte@bet23.click. We respond in Portuguese with a real person.

Why bet23

A Platform Built for Brazilian Players

Beyond answers to your questions, here is what makes bet23 the go-to choice for bettors in Brazil.

Instant Pix 24 Hours a Day

Deposit in seconds and withdraw in up to 15 minutes via Pix — available 24 hours a day, seven days a week, including weekends and holidays. No fees charged by bet23. Minimum deposit of R$ 10.00. The go-to payment method for Brasileirão and UFC bettors in Brazil.

Bet on Brasileirão, Copa & Libertadores

Full markets for Brasileirão Série A, Copa do Brasil, Libertadores, and other domestic and international competitions. Live betting with Cash Out, competitive odds, and single, multiple, and special bet options for the biggest Brazilian football matchups.

Crash Games with Provably Fair

Aviator, Spaceman, JetX, Mines, Plinko, and dozens of other crash games with a Provably Fair system — a verifiable algorithm that ensures no round is manipulated. Bets starting from R$ 1.00, available on mobile with no download required, 24 hours a day.

100% Bonus up to R$ 500.00

The welcome bonus matches your first deposit of R$ 30.00 or more, up to R$ 500.00. Credit is automatic — no code needed. Beyond the welcome offer, bet23 runs regular promotions: free bets, weekly reload bonuses, and crash game tournaments for active users.

Real 24/7 Support in Portuguese

The bet23 support team is available 24 hours a day, every day, exclusively in Portuguese — via live chat or email. No looping bots, no generic replies. Most questions are resolved on the first message, with an average response time of under 5 minutes.

Built-in Responsible Gambling Tools

Deposit limits, session alerts, temporary breaks, and self-exclusion are all available in the dashboard of any registered account — no paperwork, no explanations needed. Reducing a limit takes effect immediately. Increasing one has a 7-day waiting period to protect you from impulsive decisions.

Didn't find your answer?

Contact bet23 Support

If your question isn't covered on this page, our team is ready to help. Choose the most convenient channel — all available 24 hours a day in Portuguese.

Live Chat

The fastest channel. Available 24 hours in the bottom corner of every page on bet23. Most questions are resolved in under 5 minutes by our Portuguese-speaking team.

Average time: <5 minutes
Support Email

Email suporte@bet23.click with a subject line describing your question. We respond within 2 hours on business days and within 4 hours on weekends. Responsible gambling and account requests are handled as a priority.

suporte@bet23.click
Knowledge Base

This FAQ page is updated regularly with the most common questions. Use the search bar at the top of the FAQ section or filter by category to quickly find what you need.

Ready to get started?

Create Your Account and Bet with Confidence at bet23

Registration is free, takes 2 minutes, and you can start depositing via Pix from R$ 10.00. The 100% welcome bonus doubles your first deposit up to R$ 500.00. All questions about the process are answered here — or through 24h support.

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Questions? Get in touch: suporte@bet23.click

Welcome bonus

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  • Maximum bonus: R$ 500.00
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